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Standard Shed Guarantee

All our Timber Garden Buildings are covered by our Basic 6 month Guarantee.

This guarantee covers every aspect of your product including.

  • roofing felt
  • glazing
  • ironmongery  .

In the very rare event a problem arises within 6 months of Shed or Summer House being erected you will be required to contact us

  • Via Phone and More importantly Via Email so we have a dated and time record of your complaint / concern .
  • We will also require photographic evidence on dated photo to assist us in rectifying the problem correctly.

The gaurentee does NOT include shrinking / twisting / wharping / Knot holes / Shakes or Splits in the timber as timber it self is a natuarly ocuring procuct  and even after made made ajustments and machines is and always will be a natural product that is beyoyound any human control .

How ever there are a lot of modern fillers and sealers avalable to us now days and a a guester of good will we will allways endevour to try and fix these isues taht have occured naturaly and beyound our control . By this we mean our fitters will make a site vist , asses the problems and try and dela with them whilst there . If not we will make a mustualy agreeable date for them to return and make repairs and use what materials they concider suitable for that particular isue . It may be glue / or some form of expandable mixture depending on the conditions .

This is being done completely FREE of chanrge as a good will gesture

Storm Damage

You will be required to have your building named on your House insurance as we do NOT cover Storm Damage as part of our ANY Guarantee we offer .

Storm Damage is an act of Nature and totally beyond our Control and we can NOT be expected any any way to be help responsible for any damage / loss what so ever if the Weather is so bad it up roots Trees / Power Lines and the likes , What chance does a Relatively Light Garden Building Stand. We will not come out to repair or replace any components or part of the building until we have received written instructions from your Insurance company that they will pay us for our repairs.
This includes Roofing Felt that may have been damaged or completely Torn of due to high winds and flying debree . It is NOT our responsibility in any way shape or form.
Althought we are very sympathetic when these things happen , we are running a business not a charity and like your self require paying for our Time and overheads.
We will always try to assist the best we can , when we can and can usually quote your for repairs for which you will pre pay then possibly claim of your insurance company


General Timber Information

As we all know Wood is a natural occurring product and and as such is subject to environmental changes that are beyond any human control . Extreme changes in Temperature and bad weather conditions may well cause a reaction within the naturally occurring Timbers Structure.

Signs of boards shrinking or expanding may well ocur and are perfectly natural . Rought Sawn Timbers and machined / planed Timbers may well show signs shrinkage , expand or even split. This can NOT be controlled in any way and something you will just have to accept with the general timer grades now days. If you are looking of a none shrinking or boards that do not have any of these features you will need to be looking at buying a Cedar Wood or Hardwood shed which are many , many  times the price you pay for a soft wood building  .

If you are looking for or are expecting a building that does not have any of these potential defects we suggest you buy a palsic or steel building and do not order a timber building from either our sleves or other suppliers as you will not get what you are expeting due to timbers naturally occurring features.

Any further advise on this issue please email and we will be more than pleased to help if we can

None of the above will affect the overall structural strength of the Garden Building or the products general guarantee.

It is simply something you will have to except as being a Naturally occurring Process beyond Human Control . We obviously select the best timbers at the time of manufacture but if these events occur it wil be due to Natural Reasons and no reflection on our Workmanship or Products.

The above isues will not constitute the need for any refunds in full or partial as they naturaly occuring events beyound the manufactures or suppliers control. No refunds will be isued or replacements buildings provided againt the above .  Please do not buy a timber building if you can not accept this facts and select a man made prodcut instead .

City Centre Sheds 10 Year Anti-Rot Guarantee
City Centre  Sheds now offer a 10 year Limited guarantee against rot to all or Timber GArden Buildings Purchased after September  2013 

This Anti Rot Guarantee does not cover-

  • movement, warping or splitting of timber as this is a Naturally Occurring Process 
  • Roofing Felt / Roof Coverings 
  • Ironmongery or other fittings and fixtures 
  • Glass
  • Base Work

Terms of City Centre Sheds Limited Anti Rot Guarantee
You will  be required to registered your New Shed / Summer House or Workshop directly with City Centre Sheds Liverpool  within the first 30 days of installation or delivery of your Timber Building.

To be covered by this Limited Anti Rot Guarentee you wil need to meet a number of conditions . It is NOT a Totaly unlimited / unconditional Guarantee and is offered completely FREE of Charge  

  1. The Building  must be installed on a suitable solid level base situated a reasonable distance  away from walls / fences / hedges to allow for the air to pass freely around and anable you to treat the building as required on a regular basis 
  2. The agreement wil be void If any part or sections of the timbers are cut, notched or drilled without being fully re treated with a quality Spirit based Preserve 
  3. .A quality Spirit Based ( Not Water Based ) timber treatment MUST be applied to the whole of teh Building  within 6 months of the original installation / delivery and then applied regularly at least every 12 months to maintain the general overall appearance of the timber and to comply with our conditions . 

The Out Come 

 Should at any time during the firts 10 Years of your New Building Life any of the Timber are be found to have rotted prematurely and providing all the qualifying conditions  have been followed . City Centre Sheds will supply New Timbers for you to Replace to replace the affected Timber only.

The guarantee will become void and  invalid if any of the below items come into effect

If You 

  • customized or modified in any way with out our appoval .
  • You are NOT original purchaser of the building .
  •  It is moved from its origonal Location our erectors fitted  .
  • You have not  been treating the building regularly
  • You have not used the recommend quality Timber Treatment
  • You did not erect the building on a solid / Firm  base or raised from the ground in some way to allow for ventilation .
  • you have allowed any external walls / structures /  trees / shrubs /foliage allowing moisture or water to penetrate 
  • Your base  is Not solid and Level all over
  • The roof covering & may have become damaged and not correcly repaired / replaced by our seleves or an approved contractor .

Installing Your New Garden Building

It is vitial above all else that your New Building is ercted on a suitable Soild and Level Base that will allow a free flow of AIr under and around the Building so as it dries out any Timbers after a wet period . This is the biggest cause of rot in Garden Building we know of and we can not be held responcable for any comapints about a building if these simple rules have not been followed.

It not only effects the Timbers life span but the general day to day use of you're building , Doors and Windows will not connect correctly without a Solid Level well prepared base .

If you are not sure at any stage simpley contact us for usfull advise .



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